“Creating great user experiences is similar to producing great writing — it’s not always about what you add, but often about what you leave out.” ~ Parse.ly CTO Andrew Montalenti.
“As much as the infinite choice has done so much, it still hasn’t changed the fact that people want stories and they want to relate to people telling these stories.” – Singer/songwriter Julian Velard, quoted in The Wall Street Journal.
“One has to understand that at the end of the day, e-commerce is also a place where one is buying a product and a brand. In the long term, it’s all about who does it efficiently and what the customer prefers. Even after 20 years of e-commerce in the US, physical is 90% of retail. You can’t get out of physical. You have to use airports, roads, bridges—you can’t have digital or virtual transportation.” – Kishore Biyani, CEO of Future Group, one of India’s largest retailers, quote in Quartz.
“Every ant knows what his job is and gets it done. That’s the way I try to run my company. No micromanagement: Hire independent, motivated people and leave them alone.” – Yvon Chouinard, founder of Patagonia, in The Wall Street Journal.
“The facts are that most of the basketball shoes that we sell never see a basketball court. Most of the running shoes that we sell never see the roads or the trail or the track. They just look really good, and they’re part of the sneaker culture that we really support.” – Dick Johnson, CEO of Foot Locker, reporting that second-quarter sales at existing Foot Locker stores rose 4.7%, via The Wall Street Journal.
“The best businesses come from people’s bad personal experiences. If you just keep your eyes open, you’re going to find something that frustrates you, and then you think, ‘well I could maybe do it better than it’s being done,’ and there you have a business.” – Sir Richard Branson, quoted by BusinessInsider
JetBlue CEO Robin Hayes, as quoted in an interview with The Wall Street Journal:
Q: The one thing a gate agent should never say?
A: ‘Unfortunately.’ At Jetblue we say, ‘As it turns out.’
“We are here celebrating 0.5% of the work that actually gets made. The other 99.5% of the work is generally crap. And when that happens, consumers don’t want to see it.” Brad Jakeman, President of PepsiCo’s global beverage group, speaking at the Cannes Lions festival. Source: The Wall Street Journal
“Leadership is about navigating tension. Tension is actually good. If everybody on the team thinks something is good, it’s probably not that good. Leadership is about understanding that things are never going to be perfectly balanced, and understanding how to use that tension to move forward.” – Beth Comstock, vice-chairwoman of General Electric, in The New York Times.