Philz Coffee: All You Need Is The Secret Ingredient

Business Insider: San Francisco-base Philz Coffee “has the cash to fuel an expansion and a key ingredient to become the next Blue Bottle: individuality. It looks nothing like a cookie-cutter coffee chain. At Philz, a diverse set of customers sit around mismatched pieces of furniture and drink coffee brewed one cup at time. Employees are encouraged to express their personality through interactions with customers … The venture-backed coffee chain started from humble beginnings. Phil, who was born in Palestine and grew up in the Bay Area, ran a corner bodega in a gritty neighborhood.”

“Today, the original Philz location on 24th Street still looks like someone’s grandma’s house. Couches sink like they’ve been lived in, and floor-to-ceiling murals spark creativity … Unlike coffee chains that offer only light, medium, and dark roasts, Philz boasts more than 20 vibrant blends with names like Canopy of Heaven, Philharmonic, and Sooo Good. You won’t find any lattes or over-the-top blended drinks — like you might find at Starbucks — on the menu. But flavor descriptions like “cardamom, maple, earth” or “toast, berry, vanilla” have customers drooling.”

“Baristas brew one cup at a time using a pour-over method, which allows them to make each drink exactly how the customer likes it … Two to three minutes later, a barista calls the customer by name and invites them to take a sip. Baristas say they’re happy to remake the drink until the guest is 100% satisfied … According to a Philz employee, the secret ingredient in every cup is ‘love’ … The company aims to have more than 50 locations across four major metropolitan markets by early next year. There are shops in Colorado and Boston in the pipeline.”

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