AI Machines as Managers

The Wall Street Journal: “There is evidence computers may be better suited to some managerial tasks than people are. Humans are susceptible to cognitive traps like confirmation bias. People using intuition tend to make poor decisions but rate their performance more highly, according to a 2015 University of New England analysis of psychological studies. And in an increasingly quantitative business world, managers are asked to deliver more data-driven decisions—precisely the sort at which machines excel.”

Tomas Chamorro-Premuzic, a professor of business psychology at University College London, comments: “What managers do mostly is identify potential, build teams, assign tasks, measure performance and provide feedback. Generally speaking, humans aren’t very good at these tasks. Someday, we might not need managers anymore.”

“Companies that make and use workforce-management software … say machines are no substitute for human judgment and ability to manage interpersonal relations. Instead, they say their software speeds up administrative work and uses data to help human managers improve decisions they previously made only by drawing upon gut instinct and experience … Sue Siegel, GE’s chief innovation officer, said she wouldn’t rule out one day working for a machine.” She comments: “If the robot has personality and a sense of humor and can understand the human condition, hey, who knows?”

Facebooktwittergoogle_plusredditpinterestlinkedinmail

Your Thoughts?