Chock Full O’What? Yes We Have No Nuts

The New York Times: “It is almost as familiar a part of New York lore as a taxi or King Kong or the building that he climbed — a can of Chock full o’Nuts coffee. But then it became a New York export. And as the quintessentially recognizable can crossed the Mississippi River in a push to go national, concerns arose about one word on the label that might not play well in Omaha or Oklahoma City — nuts. So Chock full o’Nuts has put what amounts to a giant disclaimer on the can: ‘No nuts’.”

“Do people really think that Chock full o’Nuts cans are chock-full of nuts?Apparently so. Convincing consumers that there are no nuts in Chock full o’Nuts is, well, a tough marketing nut to crack.” Marketing chief Dennis Crawford comments: “Every time we’ve done consumer research on why some people do not purchase the product, the No. 1 thing that comes back to us is there’s something in the coffee. Most of the people in New York — we’ve been there forever and they get it, but if you’re in Omaha and suddenly we’re on the shelf and you see the brand for the first time, there’s confusion.”

“The ‘no nuts’ panel on Chock full o’Nuts cans summarizes the history of Chock full o’Nuts. ‘1920s — we sold nuts. 1930s — we sold nuts and coffee. Now — we don’t sell nuts. We just sell coffee. But we like our name’.”

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