Walmart ‘Academy’ Trains Workers

The New York Times: “Walmart has spent $2.7 billion on training and raising wages for 1.2 million of its store workers over the past two years โ€” an investment that reflects the pressures the company faces in the retail industry. Fighting Amazon for sales, Walmart is trying to make its stores more pleasant places to shop. That requires a well-trained work force with a sense of purpose and self-worth, qualities that can be difficult to nurture in lower-wage workers.”

“Working in classrooms set up in 150 Walmarts around the country, employees learn how to calculate profit and loss statements and how to run their department like a small business. Managers are also taught to get to know their employees and understand their home life … The company says its training programs are intended to help employees advance into higher-paying jobs at Walmart or in other industries.”

“Walmart has been working with the National Retail Federation, a trade association, to help devise standards for a certificate that retail workers could earn for gaining certain interpersonal skills like how to deal with angry customers. The hope is that certificate holders will have an easier time finding a job or getting promoted.”

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