Who’s Better Than Trader Joe’s?

Business Insider: “A regional chain that most Americans have never visited was just named the best overall grocery-store chain in the US. Wegmans was the US’s highest-rated grocery chain out of more than 20 that appeared in Market Force Information’s annual survey of the industry … This is the second year in a row in which Wegmans has earned the top spot — though this year, it was forced to share the crown with Publix … With a score of 77% satisfaction, Wegmans and Publix beat out Trader Joe’s, which had 76% satisfaction, and the Texas-based H-E-B, which rounded out the top four with 69% satisfaction.”

“Wegmans stores are larger than the average grocery store, emphasizing variety and fresh products … Many locations have cafés, pizzerias, sushi bars, and buffets, plus seating areas for 100 to 300 people where customers can eat their food … The chain is also known for its extensive beer section, with a large selection of craft brews. Some locations even have walk-in beer lockers. Many customers love Wegmans because of its customer service.”

“Wegmans serves as a superior employer in the grocery industry. The company offers healthcare coverage for workers as well as college scholarships, paying about $4.5 million in tuition assistance to employees each year. All of these factors combine to create an army of Wegmans fans, responsible for the grocery chain’s top ranking. In 2015, the company reported that 7,300 customers contacted Wegmans to report how much they enjoyed their shopping experience or the way employees treated them.”

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