Designing Virtual Assistants: Poetry in Automation

The Washington Post: “As tech behemoths and a wave of start-ups double down on virtual assistants that can chat with human beings, writing for AI is becoming a hot job in Silicon Valley. Behind Apple’s Siri, Amazon’s Alexa and Microsoft’s Cortana are not just software engineers. Increasingly, there are poets, comedians, fiction writers, and other artistic types charged with engineering the personalities for a fast-growing crop of artificial intelligence tools.”

“As in fiction, the AI writers for virtual assistants dream up a life story for their bots. Writers for medical and productivity apps make character decisions such as whether bots should be workaholics, eager beavers or self-effacing … Even mundane tasks demand creative effort, as writers try to build personality quirks into the most rote activities … many developers of artificial intelligence make a point of adding a weird element to their avatar designs — such as an asymetrical face or an odd joke — something that signals that the virtual assistant isn’t human and doesn’t aspire to be … At the same time, the imperfections are meant to be endearing. A robot without such flaws could seem cold and alienating.”

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